Our facilities and services

Find out all you need to know about travelling from Hawke’s Bay Airport, including airport facilities, services, handy maps, and lost property.

Check out our cafe

Hawke’s Bay Airport visitors can expect to feel the vibrancy of Hawke’s Bay and the spirit of aviation within its walls. Our modern airport terminal has the following facilities:

  • Premium cafe
  • Seating areas
  • Work desk (beside Departures gate)
  • Free WiFi
  • Customer Service kiosk
  • Water fountain
  • Charging points
  • Modern accessible bathrooms
  • Baby changing station
  • Kids play area 
  • Air New Zealand Regional Lounge
  • Rental car counters

We DO NOT offer currency exchange, cash machines, luggage storage or key drop facilities.

The Watchman Road entrance to Hawke’s Bay Airport is located 10 minutes’ drive from the Napier city centre, at the intersection of State Highway 2 and Meanee Quay in Westshore.

Monday to Saturday from 4.45am

Sunday from 5.45am

The terminal closes after the last flight of the day.

Please check out our parking page

The Bikeport provides secure undercover parking for up to 12 bikes. It features a bike maintenance station for assembly and repairs and charging facilities for e-bikes.

Find out more on our Bikeport page
Hawke's Bay Airport map
Read more on our Maps page

Check your flight information to confirm your baggage allowances before you fly. The number of pieces and the weight of each bag may vary depending on the type of seat you have purchased. Remember, excess baggage may incur additional charges.

What is allowed / not allowed in your Air New Zealand cabin baggage?

Please call Air New Zealand Cargo 06 835 3610 or see the Air New Zealand website for more information about travelling with or sending any of the items below:

  • Companion animals
  • Oversize items
  • Sporting equipment
  • Firearms

Enjoy the freedom of high-speed internet access throughout our airport. Hawke’s Bay Aiport provides 2GB free WIFI per 24 hours. (check this)

To Connect:

  1. Make sure your device has WiFi activated and then select ‘Hawke’s Bay Airport Free WiFi’ from the list of WiFi networks available.
  2. You will need to sign into the network.
  3. Agree to the terms of use and then click login

Refill your bottle or take a glass from the water station, accessible at all times beside Fuel to Fly (near the mezzanine stairs).

For property lost on the plane, visit the Air New Zealand information desk if you are in the terminal, or contact Air New Zealand here.

For lost property in the terminal or car parks, visit the Hawke’s Bay Airport customer service kiosk by the main entrance, or call us 06 834 0742.

Items are stored for three months then they will be passed on to local charities in our region. Perishable items are disposed of immediately.

For missing baggage, visit the Air New Zealand information desk if you are in the terminal or contact Air New Zealand here.

Smoking and vaping are not permitted inside the terminal or airside area. There is a dedicated area on the footpath outside the terminal

Hawke's Bay Airport terminal map

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Opening Hours

Monday to Saturday from 4.45 am

Sunday from 5.45 am

The terminal closes after the last flight of the day.

Terms & conditions of competition

  • For the purposes of these Terms and Conditions, “The Promoter” refers to Hawke’s Bay Airport.
  • By entering the competition, you agree to be bound by these terms and conditions.
  • The Promoter’s competition with entry via Facebook is open only to residents of New Zealand, over 18 years old.
  • No purchase necessary. Winners will not be required to pay to enter the competition.
  • Employees of the Promoter are not eligible to enter.
  • Facebook/Meta are not in any way affiliated or involved in the competition.
  • Each entrant shall enter the competition the Hawke’s Bay Airport Facebook page by adding a photo to the competition post. Private messages will not be accepted as an entry.
  • The Prize will be awarded to a randomly selected winner, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled. The winner will be posted to our Facebook page within 3 days of the competition closing date.
  • If the prize winner cannot be contacted within 3 days of the closing date, at promoter’s option the winner may be taken to have forfeited the prize and a substitute winner may be selected.
  • The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
  • To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
  • Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the Promoter reserves the right to substitute that prize for a different prize which may not be of equal value.
  • The name, address and phone number of the winner must be provided to the Promoter if requested and will be shared with the donator of the prize to enable fulfilment of the Prize.
  • In the event of unforeseen circumstances beyond the Promoter’s reasonable control, the Promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
  • The Promoter’s decision is final. No correspondence will be entered into.
  • The winner’s name and social media username may be posted on the social media profiles of the Promotor after the winner has been selected.