All your parking queries in one place
If you have a question about lost property, opening times, car parking and more, we’ve got you covered with these frequently asked questions.
If your query is more specific, you can contact us directly online or in person at the airport.
When to contact Air New Zealand
If you have a query about a flight booking, baggage, oversized item, please contact Air New Zealand on 0800 737 000, or head to their website.
FAQ - Air New Zealand
I need to talk to someone about my flight
Call Air NZ locally on 06 834 0742, press Option 1.
I need special assitance at the airport, because I am a wheelchair user OR am disabled OR am a child travelling alone.
Go to Air New Zealand’s website airnewzealand.co.nz – search for “Special Assistance”
Phone Air New Zealand
06 834 0742, Option 1
I’m expecting a courier parcel to arrive – can you advise if it’s here yet?
Call Air NZ Cargo Customer Service 06 835 3610
I’ve connecting flights and need to check in 2-3 hours before my flight but your airport doesn’t open until 5am – what do I do?
If you are connecting through to an international flight you can check in up to 60 minutes before your flight out of Napier. Please ensure that you arrive at check in no later than 5am. Check in, INCLUDING bag drop, MUST be COMPLETED 30 minutes before departure.
FAQ - Aviation
How much do you charge to land and park aircraft at Hawke’s Bay Airport?
What aviation services do you have at your airport?
Can I fly a drone around the airport?
Drone pilots must follow New Zealand Civil Aviation rules to keep everyone safe.
Many of our city’s roads, parks and reserves are in a controlled airspace managed by Air Traffic Control because they’re close to important flight paths. That means for many flights you might need clearance from Air Traffic Control, which you can request through the AirShare website.
Can I go kitesurfing/paragliding/fly my model aircraft near the airport?
HBRC Harbourmaster bylaw
There shall be no kite surfing, paragliding or other activity involving the presence of people/equipment in the air, in the Napier Pilotage Area as shown in Map 1.5, (see page 42) unless approved by the Napier Air Traffic Control.
NZTA The Transport Agency’s policy is to not permit non-certificated operations (covered under Part 101 of the CAA Rules) to fly directly above or along the road corridor, or cross over a section of the state highway, or on land potentially zoned for roading project, regardless of whether the highway is open or closed at the time of operation.
Napier City Council Parks and Reserves Bylaw 2021 states;
No Person must, from or in the air space above any Reserve, fly any form of model aeroplane except with the prior permission of an Authorised Officer and then only in compliance with every condition under which such permission is granted.
Napier City Council Public places bylaw states:
Except with the prior permission of Council or an Authorised Officer a Person must not on any Public Place: m) Take off or land any aircraft including helicopters, model aeroplanes, a hot air balloon or hang-glider, parachutes or similar devices, except in an emergency.
FAQ - General
Do you have a regular bus service to/from the airport?
Can I park and leave my bike at the airport?
Yes. We have a Bike Port located within the main carpark with capacity for up to 12 bikes. It is locked every night for security.
Can I store my electric bike battery at the airport?
No, we don’t offer this service.
I’ve got a general complaint / suggestion/ enquiry – who do I contact?
Please email admin@hbairport.co.nz.
Can I leave my car keys / luggage at the airport for my friend/relative to collect?
No, we do not offer this service.
I’ve lost something at the airport – what do I do?
For property lost in the airport terminal, visit the HBAL office on the 1st floor of the airport OR email us at admin@hbairport.co.nz OR phone us on 06 834 0742.
For property lost on the aircraft or in the Air New Zealand Regional lounge, you can see Air NZ staff at check in or email them at napierbaggageservices.npe@airnz.co.nz.
Can I hire a meeting room at the airport?
No, we do not offer this service.
Can I exchange money at the airport?
As we are not an international airport, we do not offer this service.
Auckland, Wellington, and Christchurch airports have Travelex.