Help is at hand if you have a question

From parking oversized vehicles, to how and where you pay, we’ve answered all the questions you may have about parking at Hawke’s Bay Airport.

If we’ve missed anything, you experience any issues or you would like to share your feedback, please contact us – we are here to help.

The Ticketless Parking system is smart technology designed to make entry and exit of carparks a breeze. The system uses licence plate technology to scan vehicle number plates at entry and exit calculating parking fees automatically.

At entry

  • The camera will read your licence plate number, record your time of entry and open the barrier arm for you to enter
  • Drive in and park your car
  • Ensure you have a note of your licence plate number.

Payment & exit

  • Go to the payment machine and enter your licence plate number on the screen.
  • Your fee will be shown – follow the normal payment process
  • Drive to the exit where the camera will recognise that your parking is paid, and the barrier arm will rise.

OR

  • Drive directly to the exit where the camera will read your licence plate number, record your time of exit, and show the fee on the barrier machine screen
  • Use payWave at the exit machine, barrier will automatically raise (please note: payWave is the only method of payment at the exit barrier)

For most vehicles coming into the carpark the barrier arm will raise automatically. However, there are some occasions where tickets may be required e.g.

  • Dirty or unreadable licence plates
  • Motorcycle plates

These customers will continue to press for a ticket at entry, pay using the ticket at the payment machines, and use the ticket to exit.

Simply press for a ticket from the entry machine. You can pay as usual with a ticket at the payment machines.

In both car parks, if you stay under 15 minutes you can exit for free.

At the payment machines located between the main entrance and the car park.

P120/short stay
Main/All day
Stay under 15 minutes
Free
Free
15-30 minutes
$3
$3
30-60 minutes
$5
$5
Per hour after 60 minutes (whole hour charge)
$5
$5
Max daily rate
$30
$19
Day 6 onwards (Day 1-5 charged at normal daily rate)
N/A
$10/day

You can pay for your parking by payWave, credit or debit card, or cash – notes and coins (change will be given). Visa and Mastercard only. We don’t accept Amex, Diners.

Yes. payWave is available at the payment and exit machines. 

We get it – licence plate numbers can be hard to remember, but you’ll need it to calculate your payment at the pay machines. Taking a photo of your licence plate is a good practice, or you can simply drive to the exit and payWave at the barrier.

Keep an eye out for our amazing Airport Ambassadors who will be available to assist you at the parking machines. And if our ambassadors aren’t available you can press for help on the parking machines.

You can call for assistance using the help button if you run into any issues exiting or paying for parking.

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Opening Hours

Monday to Saturday from 5.00 am

Sunday from 6.45 am

The terminal closes after the last flight of the day.

Terms & conditions of competition

  • For the purposes of these Terms and Conditions, “The Promoter” refers to Hawke’s Bay Airport.
  • By entering the competition, you agree to be bound by these terms and conditions.
  • The Promoter’s competition with entry via Facebook is open only to residents of New Zealand, over 18 years old.
  • No purchase necessary. Winners will not be required to pay to enter the competition.
  • Employees of the Promoter are not eligible to enter.
  • Facebook/Meta are not in any way affiliated or involved in the competition.
  • Each entrant shall enter the competition the Hawke’s Bay Airport Facebook page by adding a photo to the competition post. Private messages will not be accepted as an entry.
  • The Prize will be awarded to a randomly selected winner, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled. The winner will be posted to our Facebook page within 3 days of the competition closing date.
  • If the prize winner cannot be contacted within 3 days of the closing date, at promoter’s option the winner may be taken to have forfeited the prize and a substitute winner may be selected.
  • The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
  • To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
  • Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the Promoter reserves the right to substitute that prize for a different prize which may not be of equal value.
  • The name, address and phone number of the winner must be provided to the Promoter if requested and will be shared with the donator of the prize to enable fulfilment of the Prize.
  • In the event of unforeseen circumstances beyond the Promoter’s reasonable control, the Promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
  • The Promoter’s decision is final. No correspondence will be entered into.
  • The winner’s name and social media username may be posted on the social media profiles of the Promotor after the winner has been selected.