All your parking queries in one place

If you have a question about lost property, opening times, car parking and more, we’ve got you covered with these frequently asked questions.

If your query is more specific, you can contact us directly online or in person at the airport.

Contact Hawke's Bay Airport

When to contact Air New Zealand

If you have a query about a flight booking, baggage, oversized item, please contact Air New Zealand on 0800 737 000, or head to their website.

Contact Air New Zealand

Call Air NZ locally on 06 834 0742, press Option 1.

Go to Air New Zealand’s website airnewzealand.co.nz – search for “Special Assistance”

Phone Air New Zealand
06 834 0742, Option 1

Call Air NZ Cargo Customer Service 06 835 3610

If you are connecting through to an international flight you can check in up to 60 minutes before your flight out of Napier. Please ensure that you arrive at check in no later than 5am. Check in, INCLUDING bag drop, MUST be COMPLETED 30 minutes before departure.

Our landing charges can be found here.

All aviation services can be found here.

Drone pilots must follow New Zealand Civil Aviation rules to keep everyone safe.

Many of our city’s roads, parks and reserves are in a controlled airspace managed by Air Traffic Control because they’re close to important flight paths. That means for many flights you might need clearance from Air Traffic Control, which you can request through the AirShare website.

There are strict rules around kitesurfing, paragliding and other activities involving the presence of people/equipment in the air.

HBRC Harbourmaster bylaw
There shall be no kite surfing, paragliding or other activity involving the presence of people/equipment in the air, in the Napier Pilotage Area as shown in Map 1.5, (see page 42) unless approved by the Napier Air Traffic Control.

NZTA The Transport Agency’s policy is to not permit non-certificated operations (covered under Part 101 of the CAA Rules) to fly directly above or along the road corridor, or cross over a section of the state highway, or on land potentially zoned for roading project, regardless of whether the highway is open or closed at the time of operation.

Napier City Council Parks and Reserves Bylaw 2021 states;
No Person must, from or in the air space above any Reserve, fly any form of model aeroplane except with the prior permission of an Authorised Officer and then only in compliance with every condition under which such permission is granted.

Napier City Council Public places bylaw states:
Except with the prior permission of Council or an Authorised Officer a Person must not on any Public Place: m) Take off or land any aircraft including helicopters, model aeroplanes, a hot air balloon or hang-glider, parachutes or similar devices, except in an emergency.

There isn’t a public bus service to the airport. Intercity buses will stop at the airport if this service is prebooked by customers. The Intercity bus stop is located below.

Yes. We have a Bike Port located within the main carpark with capacity for up to 12 bikes. It is locked every night for security.

No, we don’t offer this service.

Please email admin@hbairport.co.nz.

No, we do not offer this service.

For property lost in the airport terminal, visit the HBAL office on the 1st floor of the airport OR email us at admin@hbairport.co.nz OR phone us on 06 834 0742.

For property lost on the aircraft or in the Air New Zealand Regional lounge, you can see Air NZ staff at check in or email them at napierbaggageservices.npe@airnz.co.nz.

No, we do not offer this service.

As we are not an international airport, we do not offer this service.

Auckland, Wellington, and Christchurch airports have Travelex.

See our car parking FAQs page

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Opening Hours

Monday to Saturday from 5.00 am

Sunday from 6.45 am

The terminal closes after the last flight of the day.

Terms & conditions of competition

  • For the purposes of these Terms and Conditions, “The Promoter” refers to Hawke’s Bay Airport.
  • By entering the competition, you agree to be bound by these terms and conditions.
  • The Promoter’s competition with entry via Facebook is open only to residents of New Zealand, over 18 years old.
  • No purchase necessary. Winners will not be required to pay to enter the competition.
  • Employees of the Promoter are not eligible to enter.
  • Facebook/Meta are not in any way affiliated or involved in the competition.
  • Each entrant shall enter the competition the Hawke’s Bay Airport Facebook page by adding a photo to the competition post. Private messages will not be accepted as an entry.
  • The Prize will be awarded to a randomly selected winner, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled. The winner will be posted to our Facebook page within 3 days of the competition closing date.
  • If the prize winner cannot be contacted within 3 days of the closing date, at promoter’s option the winner may be taken to have forfeited the prize and a substitute winner may be selected.
  • The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
  • To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
  • Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the Promoter reserves the right to substitute that prize for a different prize which may not be of equal value.
  • The name, address and phone number of the winner must be provided to the Promoter if requested and will be shared with the donator of the prize to enable fulfilment of the Prize.
  • In the event of unforeseen circumstances beyond the Promoter’s reasonable control, the Promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
  • The Promoter’s decision is final. No correspondence will be entered into.
  • The winner’s name and social media username may be posted on the social media profiles of the Promotor after the winner has been selected.